ESSENTIAL JOB FUNCTIONS:

• Respond to customer inquiries via incoming calls, written specifications, and emails.
• Be able to read and understand technical industry requirements as well as technical documents and drawings to evaluate a Customer’s inquiry.
• Act as liaison between customer and all other company departments (sales, manufacturing, warehouse, shipping, etc.)
• Focus on providing efficient and timely delivery of customer’s orders and replacement orders.
• Communicate with Department Supervisor and sales staff regarding order problems or issues.
• Assist A/R and A/P department in resolving invoice discrepancies.
• Ensure that customer credits: 1. Processed in a timely manner 2. Processed correctly and 3. Coded correctly from an inventory perspective.
• Maintain filing system for customer orders.

MINIMUM QUALIFICATIONS:

• Must have good listening, verbal, and writing skills.
• Must be able to type above 40 wpm.
• Must be detail oriented, organized, meet deadlines, and multi-task in a diverse, fast paced environment.
• Be proficient in MS Office Suite (Word, Excel, etc.)
• Possess at least 2 years of experience working with customers.
• Have experience in conflict resolution.
• Must be able to understand basic accounting practices.
• Must be willing to temporarily work in the Warehouse to learn day to day operations.
• High School Diploma/GED required.

****NO Phone Calls, please apply at volt.com*******

****VOLT IS AN EQUAL OPPORTUNITY EMPLOYER********

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please click here or call (866) 898-0005. Please indicate the specifics of the assistance needed.
Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.